Distributor login
  
Product Details
Hose Tester
Warranty
Download
Search
Industry Links
FAQ
Distributor Locator
Warranty 

NIEDNER Inc. provides a limited warranty on all of its hose products to be free of defects in material and workmanship for a period of five (5) years from the date of manufacture, subject to the following:

  • Hose and accessories shall only be used for the purpose intended and shall be protected from undue exposure to heat, light, chemicals, moisture and abrasion.

  • Niedner’s liability pertaining to this warranty shall be limited to a direct replacement, repair or prorated replacement of the hose only. A determination of action will be based upon inspection by a Niedner factory Representative or subsequent to the product’s return and examination at the factory laboratory. If Niedner deems the product to have a manufacturing defect Niedner will, at its option, repair, replace or offer a prorated replacement product to the original purchaser. (See our RGO POLICY 2005).

    • Niedner hose less than two (2) years old shall be repaired or replaced at no cost to the buyer if a defect is reported and confirmed by a Niedner Representative or Laboratory.

    • Niedner hose from two (2) years old and up to five (5) years old shall be subject to inspection and confirmation of any suspected defects by a Niedner Representative or the factory laboratory prior to a prorated replacement being offered. Inspection will also confirm the product has not been misused, abused or subjected to extreme heat or chemicals. The prorated replacement cost will be based on the NFPA 1961 (current edition) general consensus for maximum service life under normal operation conditions.

    • Niedner hose products five (5) years old and beyond are not eligible for warranty replacement. NFPA 1961 (current edition) recommends ten (10) years as the maximum service life expectancy for fire hose under normal operating conditions.

  • Niedner shall not be responsible for the integrity of hose and coupling assemblies supplied, installed and/or tested by others.

  • The purchaser shall give notice of any claim under this warranty to the distributor from whom the hose was purchased, the Niedner Regional Sales Manager or Niedner’s Customer Service. Any further use of the product shall be at the buyer’s own risk.

  • The product must be returned with a copy of the bill of sale, as a proof of purchase, to the original place of purchase. Additional documentation should include a copy of testing and service records as prescribed by NFPA Standard # 1962.

  • This warranty does not cover damage due to misuse, accidental damage, improper handling and/or installation and it specifically excludes liability for direct, incidental or consequential damages.

  • This warranty is given in lieu of all other warranties expressed or implied, statutory or otherwise.

If you have any questions pertaining to the above, please do not hesitate to contact your customer service representatives at Niedner.

675 Merrill Street
Coaticook, QC J1A 2S2
Canada
Toll Free: (800)567-2703
Tel:(819)849-2751
Fax: (819)849-7539
sales@niedner.com