• Please adhere to the following procedure for all returns:


• The RGO number must be well marked and clearly visible on both the box and any paperwork enclosed with the shipment.
  
  
• All returns must be shipped "PREPAID".
  
  
• All returns are to be sent to the following address. Be sure to include the paperwork for customs notation as well (if origin other than Canada):
  
  Niedner
  675 Merrill Street
  Coaticook (QC) J1A 2S2
  
  

  All paperwork that requires clearance at customs will be with our broker UPS-SCS. If there are any questions concerning this from the freight company please have them call our broker directly at Tel: 514- 285-1500.



• Once the return has been evaluated, the following will occur:
  
  
  • WARRANTED: Once tests are completed, should the problem be analyzed as warranted, it will be replaced or repaired at no charge or on a pro-rata basis. We will also credit you for freight costs incurred in getting the hose to our facility. It is the customer’s responsibility to ensure Niedner receives a copy of the freight bill to ensure freight credit.)
    
    
  • NOT WARRANTED: Should the hose be determined to have problems not associated with defects in material or workmanship, Niedner will so advise you and ask for your suggested course of action prior to proceeding further. ** Niedner will not proceed with any repairs or replacements without customer’s written authorization.
  
  
• You will be given several options at this point:
  
  

  These charges will apply only on returns NOT covered under warranty

  
  
  
  • Return: Niedner can return the hose in its original condition on a prepaid & add or collect basis. Initial test charges will apply. An inspection and handling charge of $125.00 will be applied for all returns.
    
    
  • Initial test: Niedner will perform an initial test upon receipt of the hose to determine its condition. ** N O T E: An initial test will be performed on all hose returned unless visual inspection can determine the problem or unless customer has requested that NO initial test be performed. Please note that if a customer chooses not to have an initial test and the hose leaks when final test is performed, the customer will be charged for all extra labor and material charges required. (See chart below for pricing).
    
    
  • Re-test: Niedner will re-test all lengths involved with any kind of repair to the rated service test pressure specified (see chart below for pricing).
    
    
    COSTS TO TEST HOSE
    (see price list)
    
    
    
    TESTING OF DELTA HOSE TESTERS (Initial and final)
    (see price list)
    
    
    
  • Re-couple: If you decide to have the hose repaired, labor charges will apply for removal of couplings, extraction of rings & gaskets re-coupling the hose ( see charts below for pricing ) as well as costs for NEW expansion rings, tail gaskets and couplings.
    
    
    RECOUPLING LABOR COSTS
    (see price list)
    
    
    
    LABOR COSTS TO REMOVE COUPLINGS & EXTRACT RINGS & GASKETS
    (see price list)
    
    
    
  • Adapters: All adapters are to be removed from all types of hose prior to returning the hose to Niedner. Whether the hose is warranted or not, a $20.00 charge per end will apply for any adapter that must be removed. Any removed adapter will not be reattached and Niedner will not be liable for any adapters that are lost.
  
  

Should replacement be necessary before the goods are received and/or verified, you, the distributor, will be invoiced for the replacement items. Full credit will be applied once the problem is determined as a warranty issue. If the problem is found to be non-warranty, your invoice will remain outstanding to be paid within terms.

If you have any questions pertaining to the above procedure, please do not hesitate to contact your Regional Sales Manager or Customer Service Representatives at Niedner.