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Return policy

Niedner consistently produces superior products for the marketplace. As a quality manufacturer, having been in business since 1895, Niedner will stand behind their products and correct any defects in material and workmanship as prescribed by their warranty and company policies.

The following clearly defines our Returned Goods Order (RGO) policy which shall be followed with no exceptions:
  • If a problem is evidenced by an end-user, you, the distributor, must call the Niedner Customer Service Department to obtain an RGO number.

  • Please, review the perceived problem. Some problems such as burns, cuts, and abrasions need to be explained so we can determine if the defect is indeed a warranty claim.

  • Please, note that Niedner will not accept and will not be held liable for any hose returned without an authorization number.

    • The RGO number must be well marked and clearly visible on both the box and any paperwork enclosed with the shipment.

    • All returns must be shipped "PREPAID".

    • All returns sent by courier or freight companies can be returned to the following address:

      Niedner
      Customs Clearance by UPS SCS
      675 Merrill Street
      Coaticook, QC J1A 2S2

    • When a Niedner representative has inspected the hose at your facility and confirmed that it will be handled as warranty replacement or repair, Niedner can issue a request for pick-up so that you do not have to arrange for the carrier and pay for freight. A customer service representative must authorize collect shipments in writing.


  • When a product has been returned to Niedner, it will be evaluated then the following will occur:

    • WARRANTED: Once tests are completed, should the problem be analyzed as warranted, it will be replaced at no charge or on a pro-rata basis. We will also credit you for freight costs incurred in getting the hose to our facility. NOTE: It is the customer’s responsibility to ensure Niedner receives a copy of the freight bill to ensure freight credit.

    • NOT WARRANTED: Should the hose be determined to have problems not associated with defects in material or workmanship, Niedner will so advise you and ask for your suggested course of action prior to proceeding further. NOTE: Niedner will not proceed with any repairs or replacements without customer’s written authorization.

  • You will be given several options at this point: These charges will apply only on returns NOT covered under warranty.

    • Return: Niedner can return the hose in its original condition on a prepaid & add or collect basis.

    • Initial test: Niedner will perform an initial test upon receipt of the hose to determine its condition. ** N O T E: An initial test will be performed on all hose returned unless visual inspection can determine the problem or the customer has requested that NO initial test be performed. Please note that if a customer chooses not to have an initial test and the hose leaks when final test is performed, the customer will be charged for all extra labor and material charges required. (call Customer Service for these charges).

    • Re-test: Niedner will re-test all lengths involved with any kind of repair to the rated service test pressure specified (call Customer Service for these charges).

      THERE ARE ALSO INITIAL AND FINAL TESTING CHARGES FOR HOSE TESTER REPAIRS. (CALL CUSTOMER SERVICE FOR THESE CHARGES).

    • Re-couple: If you decide to have the hose repaired, recoupling charges will apply (contact Customer Service for these charges) as well as cost for NEW Rings and Tail Gaskets (See Rings & Gasket price sheet):

    • Adapters: All adapters are to be removed from all types of hose prior to returning the hose to Niedner. Whether the hose is warranted or not, you will be charged to remove each end that must be removed.


Should replacement be necessary before the goods are received and/or verified, you, the distributor, will be invoiced for the replacement items. Full credit will be applied should the problem be determined a warranty issue. If the problem was found to be non-warranty, your invoice will remain outstanding to be paid within terms.

If you have any questions pertaining to the above procedure, please do not hesitate to contact your Customer Service Representatives at Niedner.

BY WORKING TOGETHER WE CAN ENSURE RETURNS ARE HANDLED IN THE MOST EXPEDITIOUS MANNER POSSIBLE.